These terms and conditions apply to Loyalty Hub on the web (loyaltyhub.co.za) and in the mobile apps for iPhone and Android (together the “Application”). Loyalty Hub is operated by buy-it-fastest, a South African software business. In these terms buy-it-fastest is the “Service Provider”.

Upon downloading or using the Application, you automatically agree to the following terms. Please read them thoroughly before using the Application. Unauthorised copying, modification of the Application, any part of the Application, or our trademarks is strictly prohibited. Any attempts to extract the source code of the Application, translate the Application into other languages, or create derivative versions are not permitted. All trademarks, copyrights, database rights and other intellectual property rights related to the Application remain the property of the Service Provider.

The Service Provider is dedicated to ensuring the Application is as beneficial and efficient as possible. As such, we reserve the right to modify the Application or charge for our services at any time and for any reason. Any charges for the Application or its services will be clearly communicated to you in advance.

Loyalty Hub Pro subscriptions

Loyalty Hub Pro is a recurring subscription, billed monthly (R79.99 per month) or yearly (R699.99 per year) in advance, in South African Rand. It renews automatically at the end of each period until you cancel. Pro works on the web and in the mobile apps, whichever way you bought it. How you are billed and how you cancel depends on where you subscribed:

On the website (loyaltyhub.co.za): payment is processed by PayFast, a South African payment provider; your card details are handled by PayFast and never reach us. You can cancel at any time on the Pricing page under “Your subscription”. Cancelling stops all future charges.
In the iPhone or Android app: payment is charged to your Apple ID or Google Play account. Subscriptions renew unless cancelled at least 24 hours before the end of the current period. Cancel in your device settings (Apple ID → Subscriptions, or Google Play → Payments & subscriptions).

After you cancel, you keep Pro until the end of the period you have already paid for. We don’t refund part-used periods. Refunds are covered by our Refund & Cancellation Policy. The Data API is billed separately under the API Terms.

Your Responsibilities

The Application stores and processes personal data that you have provided. It is your responsibility to maintain the security of your device and access to the Application. The Service Provider strongly advises against jailbreaking or rooting your phone - doing so may expose your device to malware, compromise security features and cause the Application to malfunction.

Third-Party Services

The Application uses third-party services that have their own terms and conditions:

User-Generated Content

You may contribute content to Loyalty Hub, including product submissions, ingredient label photos and shared shopping lists. You agree not to contribute content that is unlawful, offensive, infringing, deceptive or otherwise inappropriate. The Service Provider may remove any content that violates these terms without notice. You can report objectionable content using the “Report” option available on shared content within the Application; we aim to act on reports within 24 hours.

Retailer Uploads

Retailers may register a shop and upload product and price information. By uploading, you confirm that you are authorised to publish that information for the shop, and that it is accurate to the best of your knowledge. You grant the Service Provider a non-exclusive, royalty-free, worldwide licence to store, display, combine with other data, and redistribute the information you upload, including through the Loyalty Hub website, apps and paid data products such as the Loyalty Hub API. This licence continues for information already distributed if you later remove it. The Service Provider checks uploads automatically and may label, hide or remove any product or price, or suspend a shop, at its discretion.

AI-Generated Content

Recipes and certain other content in Loyalty Hub may be generated by artificial intelligence. AI-generated content is for inspiration only. Always verify ingredients for allergens and dietary requirements. Nutrition information shown on recipes is an estimate and is not medical advice - consult a registered healthcare professional for dietary guidance.

Connectivity and Charges

Some functions of the Application require an active internet connection (Wi-Fi or mobile data). The Service Provider cannot be held responsible if the Application does not function fully due to lack of access. If you use the Application outside of a Wi-Fi area, your mobile network provider’s terms still apply, including roaming charges. By using the Application, you accept responsibility for such charges. If you are not the bill payer for the device, we assume you have obtained permission from the bill payer.

Limitation of Liability

The Service Provider cannot always assume responsibility for your use of the Application. While we strive to keep the Application accurate and up to date, we rely on third parties for some information. The Service Provider accepts no liability for any loss, direct or indirect, that you experience as a result of relying entirely on this functionality. Pricing and availability shown in the Application are provided as a guide and may differ from in-store prices.

Updates and Termination

The Service Provider may update the Application from time to time, and the system requirements may change - you may need to download updates to continue using the Application. The Service Provider does not guarantee that updates will always be made available or remain compatible with your operating system version. The Service Provider may also discontinue the Application at any time without prior notice. Upon termination, the rights and licences granted under these terms will end, and you must stop using and delete the Application from your device.

Changes to These Terms

The Service Provider may periodically update these Terms and Conditions. You are advised to review this page regularly for changes. Notice will be given by posting the new Terms and Conditions on this page.

Contact Us

For any questions or suggestions about these Terms and Conditions, please contact the Service Provider at loyaltyhub@buyitfastest.co.za or see our Contact page.

Loyalty Hub Terms of Use