Support
We’re here to help.
We typically respond within 24-48 hours.
Frequently asked questions
How do I add a loyalty card?
Tap the “+” button on the home screen, then scan your card’s barcode or enter the card number manually.
Can I add any store's loyalty card?
Yes - Loyalty Hub supports any loyalty or membership card with a barcode.
Is my information secure?
Your data is stored securely and never shared with third parties.
How do I delete a card?
Open the card, tap the menu icon, and select “Delete Card”.
How do I cancel Pro?
If you subscribed on the website, open the Pricing page and choose “Cancel subscription” under “Your subscription”. If you subscribed in the app, cancel in your device settings (Apple ID → Subscriptions, or Google Play → Payments & subscriptions). You keep Pro until the end of the period you’ve paid for. See our Refund & Cancellation Policy for details.
How do I delete my account?
Email us at loyaltyhub@buyitfastest.co.za with the subject “Delete My Account”.
The barcode scanner isn't working
Make sure you’ve granted camera permissions to Loyalty Hub in your device settings.