1. What we sell

Loyalty Hub sells online subscriptions: Loyalty Hub Pro for shoppers, and Data API plans for businesses. Both are delivered to your account online as soon as payment is confirmed. Nothing is shipped. Prices are in South African Rand (ZAR).

2. How subscriptions renew

Loyalty Hub Pro costs R79.99 per month or R699.99 per year, charged in advance.
Data API plans cost R199, R499 or R1,999 per month, or R19,990 per year for the yearly Feed plan, charged in advance.
Every subscription renews automatically at the end of each period until you cancel.

3. How to cancel

Pro bought on the website: on the Pricing page, under “Your subscription”, choose Cancel subscription.
Data API plans: in the developer console, choose Cancel plan.
Pro bought in the iPhone or Android app: in your device settings (Apple ID → Subscriptions, or Google Play → Payments & subscriptions).

Cancelling stops all future charges. You keep access until the end of the period you have already paid for. We do not refund part-used periods. If you can’t cancel online, email loyaltyhub@buyitfastest.co.za and we will cancel for you.

4. When we refund

We give a full refund when:

you were charged twice for the same subscription period;
you were charged after you had successfully cancelled;
you were charged the wrong amount because of an error on our side;
you paid but the subscription never reached your account and we cannot fix it; or
a refund is required by law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

Otherwise payments are not refundable. Your statutory rights are not affected.

5. How to ask for a refund

Email loyaltyhub@buyitfastest.co.za from the email address on your account. Include the date and amount of the charge and, if you have it, the PayFast payment reference from your receipt. We will reply by email. Approved refunds go back to the card or account you paid with, through PayFast.

Subscriptions bought in the iPhone or Android app are billed by Apple or Google, so refunds for those are requested from Apple or Google under their policies.

6. Contact

Questions about a charge? Email loyaltyhub@buyitfastest.co.za or see our Contact page. See also our Terms of Use and the API Terms.